what do gate agents like about their jobs

Find and apply today for the latest Gate Agent jobs like Security, Logistics, Engineering and more. One even yelled at me to pick up his child’s toy! Still, the agents I worked with love their job and genuinely exhibit that towards customers. December 21, 2020, Nevin Spearman - All times AEDT (GMT +11). They’re not ignoring you, they are actually really busy. Help them do their job efficiently, and, in the end you're doing the entire plane a favor by helping everyone depart on time. Passengers should remain seated or clearly out of the way of the jetway door to allow a constant flow of boarding passengers. There are over 266 airline gate agent … 1. My role: scan boarding passes. If your aim is to join the ranks of the super producers, adopting some of their habits is a good way to get started. Help them do their job efficiently, and, in the end you're doing the entire plane a favor by helping everyone depart on time. Shifts vary with the particular airline's flight schedule, and, like ticket agents, gate agents must wear uniforms and put on a pleasant face for the public. Offer your bag to the gate agent if you're willing to collect it at baggage claim. Lesson learned: try to ask an agent when they're not busy if you want to change seats. Others jabbered into cell phones without even acknowledging me. There were nice people too. Airline Gate Agent Jobs. 4. One even yelled at me to pick up his child's toy! Passengers at Atlanta Hartsfield airport. In the end, it helps everyone. Agents making less than $30,000 a year never socialize with clients and never give gifts to clients, whereas successful agents claim to “always” do both. But they are not thrilled with every aspect of … 2. Picture: James EmerySource:Flickr. As a gate agent, you most likely work for a single airline and move to various gates as needed. The employees are busy, but even a simple smile can make their day. With the last passenger boarded and final carry-on bag gate checked (overhead space fills up fast), we were ready to close the door. See salaries, compare reviews, easily apply, and get hired. As people travel, they enjoy the help of a friendly face and a helpful assist, if needed. Remember they are working under pressure, and one gate delay could lead to punishment. Azuza August 25, 2011 . But wait…there was one more passenger on board than seats. Passengers should remain seated or clearly out of the way of the Jetway door to allow a constant flow of boarding passengers. As far as I know, private companies don’t care about your GATE score as such. Help them do their job efficiently, and, in the end you’re doing the entire plane a favor by helping everyone depart on time. Judge the costs and benefits of a possible action. I feel like there is much more pressure on them to pay attention to potential security risks! Still, the agents I worked with love their job and genuinely exhibit that towards customers. That bar code is hard to scan properly especially when rushing. I hadn’t scanned one boarding pass properly. December 21, 2020, Ricky Radka - But George Hobica, founder of travel advice website Airfarewatchdog.com and a frequent flyer, jumped at the chance to learn what takes place on the other side of the counter. I learnt a lot about humanity that Sunday: how rude people can be to complete strangers; how lazy people can be without utilising information around them; how hilarious people can be with their assumptions and “know-it-all” attitudes. More about Gate Agent Jobs Instead, wait until boarding is almost complete; then place (or stuff) jackets over existing bags. I learned a lot about humanity that Sunday: how rude people can be to complete strangers; how lazy people can be without utilizing information around them; how hilarious people can be with their assumptions and “know-it-all” attitudes. While it sounds simple, that bar code is hard to scan properly especially when rushing. A gate agent works at the boarding gates of an airport. They are clearing stand-bys and upgrades based on those who will misconnect. It turns out there’s a lot more to the job than telling you to consolidate your three carry-on bags and telling you why your flight is delayed. We do have some discretion, depending n the request, and that’s all part of the job. The gate agent wants to get the flight out on time and will insure you have your confirmed seat soon. Later, people became more stressed and angry as delays began to rack up. In fact, it sounds like hell to us. Changing seats requires entering a series of seemingly random symbols. Another plane was pulling in; the Jetway was in place and door opened. We learned a lot and hope you will too. I was asked where the restrooms might be, how to get to the escalator, where to find an electrical outlet, and what time boarding would begin all day even though signs are plastered all over the airport. If you can, travel in the morning since the evening takes the brunt of the day’s irregular operations. Most airlines use archaic codes to perform even simple tasks. Yet, there is a reason for all that endless tapping. People get anxious about finding space for cabin bags. We've determined that 30.7% of gate agents have a bachelor's degree. With the last passenger boarded and final carry on bag gate checked (overhead space fills up fast), we were ready to close the door. This is the person who lets us on the plane, our link between the ground and the sky. Salaries for Related Job … pic.twitter.com/C5jTbFmdVb. 266 airline gate agent jobs available. They can head straight to baggage claim worry-free. Remember they are working under pressure, and one gate delay could lead to punishment. An insistent clock ticks away as departure time creeps up. Travel agents sell transportation, lodging, and entertainment activities to individuals and groups planning trips. It's amazing how much stuff you can store in an overhead locker on a plane. Browse 45 Gate Agent jobs on our job search engine. Gate agents are tasked with driving the Jetway, opening the door, arranging for wheelchairs and unaccompanied minors, directing passengers to connecting gates, clearing standbys, checking the new crew, boarding new passengers, gate checking bags, closing the door, and pulling the Jetway all within about an hour per flight. Review some of the best jobs available working at an airport, job responsibilities, salary, job outlook, and the best ways to find a job and get hired. There are some things gate or ticketing agents at the airport - whether for job security reasons or to keep hundreds of anxious fliers happy - just can't tell travelers. 127 Gate Agent jobs and careers on totaljobs. Have your boarding pass ready to scan and don't crowd around the gate area waiting to board. Crowding the boarding door area 20 minutes before boarding begins or standing in the way when one’s boarding zone has not been called only inhibits efficient boarding for the workers and passengers. Use these machines when possible to free up gate agent time to handle more complicated passenger requests. A gate agent must be able to take charge due to the power of command over the luggage. Nationwide News Pty Limited Copyright © 2021. Passengers thought we were twiddling our thumbs, but a half-dozen people were working hard behind the scenes to get them on their way. Still, the people I worked with love their job and genuinely exhibit that towards customers. An airline gate agent position … The Best Airline Gift Cards for the Holidays, 7 Easy to Pack Shoes That Take Up Minimal Suitcase Space, Foreign Countries that Use the U.S. Dollar. Help them do their job efficiently, and, in the end you're doing the entire plane … Notice when something is wrong or is likely to go wrong. In terms of higher education levels, we found that 3.0% of gate agents have master's degrees. Flights are very full these days. What’s it like being an airline gate agent? See salaries, compare reviews, easily apply, and get hired. Still, the agents I worked with love their job and genuinely exhibit that towards customers. 474 Airline Gate Agent jobs available on Indeed.com. 6. … Assists passengers and checks flight tickets at entrance gate or station when boarding or disembarking airplane of commercial airline: Examines passenger tickets to ensure that passengers have correct flight or seat, or directs passengers to correct boarding area, using passenger manifest, seating chart, and flight schedules. Your seat request card is being cleared slowly. Or asked me to look up their gate rather than check the information screens a few feet away. Apply to Baggage Handler, Passenger Service Agent, Customer Service Representative and more! Remember they are working under pressure, and one gate delay could lead to punishment. Gate agents are busy, but even a simple smile can make their day. GATE AGENT JOB will do the fallowing jobs / work – 1. People were happy to check in their bags at the gate if I asked them nicely. New airline gate agent careers are added daily on SimplyHired.com. There are over 552 gate agent careers waiting for you to apply! Get the flight out late, and management holds you accountable. An insistent clock ticks away as departure time creeps up. This may lead to more bags being checked in at the gate in order not to delay the flight. The low-stress way to find your next airline gate agent job opportunity is on SimplyHired. Five minutes to go, one gate-checked bag to offload, and the seconds were ticking fast. Crowding the boarding door area 20 minutes before boarding begins or standing in the way when one's boarding zone has not been called only inhibits efficient boarding for the gate agent and the passengers. With one minute to spare, we closed the door. Remember they are working under pressure, and one gate delay could lead to punishment. December 21, 2020, Deals on this route, top deals from your home airport, and travel tips & news. This may lead to more bags being gate checked in order not to delay the flight. I turned it into a positive reminding them they wouldn't have to lug their bag through the airport. Agents have a variety of duties depending on the size of the airline, including making boarding announcements, assigning seats, handling standby passengers, monitoring jet way doors during boarding and disembarkation, and assisting in customer service duties. Airlines work with numerous departments to secure a new aircraft, change baggage, adjust catering, secure a new gate, handle inbound connecting passengers, and locate a new gate for the next arriving flight. Hollywood loves to portray gate agents who tap away endlessly into a computer with a blank stare. Your job duties include checking boarding passes, assisting passengers onto flights, upgrading seats, accommodating tardy passengers, and other similar duties. In my one-day experience, I encountered two medical emergencies, one soiled seat, one mechanical delay, four upset customers (who arrived off a delayed flight and proclaimed “I will never fly this airline again,” a phrase those who work at the gate know all too well), and two unfriendly flight attendants who accosted the agent for not opening the door fast enough. 1. Yet, there is a reason for all that endless tapping. Don't approach the counter every ten minutes. Those that thanked me, wished me a nice day, and even said I had a nice smile! However, this delays boarding and leads gate agents to become more anxious as the clocks tick down. Use these machines when possible to free up gate agent time to handle more complicated passenger requests. Spending a day dealing with hundreds of airline passengers and piles of oversized carry on bags is not most people's idea of fun. And while I'm no glutton for punishment, I jumped at the chance to learn what takes place on the other side of the counter as a Delta Air Lines gate agent at the world's busiest airport, Atlanta Hartsfield. The morning folks were cheerful and responsive to my greetings. This experience, however, was an eye opener. 1,251 open jobs for Gate agent. Perform these five tasks every day and you’ll be on your way! Five minutes to go, one gate-checked bag to offload, and the seconds were ticking fast. When passengers are ready to walk onto the plane for their next flight, it is the job of the airline gate agent to ensure that their needs and questions are taken care of as smoothly as possible. The morning folks were cheerful and responsive to my greetings. We’ll get you noticed. Still, the agents I worked with love their job and genuinely exhibit that towards customers. See only the best flight deals we find each day, Explore the best flight and hotel deals for weekend travel, Peter Thornton - news.com.au — Australia’s leading news site. We asked airline gate agents to tell us about their jobs—what they love about it, what they hate about it, and whether, in fact, you have a better chance of sitting in first class if you're dressed well. The average hourly pay for a Gate Agent is $12.00. With 300,000 annual miles and over four million lifetime miles on Delta, I know the airline well. Salary estimates are based on 3,535 salaries submitted anonymously to Glassdoor by Gate Agent employees. If you buy something through our links, we may earn an affiliate commission. I hadn't scanned one boarding pass properly. We started all over again. Your seat request card is being cleared slowly. COVID-19: WA shuts border to Victoria again following corona... COVID ‘summer tax’ sees mark-ups at Aussie holiday destinati... Find out more about our policy and your choices, including how to opt-out. The gate agent wants to get the flight out on time and will ensure you have your confirmed seat soon. New gate agent careers are added daily on SimplyHired.com. Here are some things you should know about boarding gate workers: 1. 2. When autocomplete results are available use up and down arrows to review and enter to select. I think the job of gate agent is probably much more stressful in this post 9/11 era. Many airlines are placing kiosks in boarding areas so that people can reprint boarding passes or change seats without seeing a gate agent. When we fly, a Gate Agent is the face of our airline. They have their own standard recruitment process through which every job aspirant has to go through. :-/ #frustrated pic.twitter.com/am6HutKt83. Placing bags in a plane overhead bin is like playing Tetris, and most people aren't very good at it! Instead, wait until boarding is almost complete; then place (or stuff) jackets over existing bags. The Procrastinator You’ve been sitting in the gate area for your entire two-hour layover. 6. Most travel agents work for travel agencies. Lesson learned: if you want to change seats try to ask a staff member when they’re not busy. Later, people became more stressed and angry as delays began to rack up. 4.The later in the day you travel, the less friendly the skies get. What Travel Agents Do. THEY deal with hundreds of airline passengers every day, and some are really annoying or plain rude. Now, we were in trouble. Apply to Passenger Service Agent, Baggage Handler, Customer Service Representative and more! Get the right Gate agent job with company ratings & salaries. A passenger’s day behind the podium – Yahoo! In the end, it helps everyone. Many gate agents double as airline customer service agents. He volunteered to spend a day working at the boarding gate for Delta Airlines at the world’s busiest airport, Atlanta Hartsfield in the US, which served an incredible 96.2 million passengers last year. Career path of a gate agent In the airline industry a gate agent’s job is a lucrative job that requires a lot of patience. Touch device users, explore by touch or with swipe gestures. While answering, I must say that I cannot speak for all those in the Real Estate industry. That’s why gate agents may seem curt during the boarding process. They enjoy the freedom and challenges that come with being independent agents. Sounds easy? You can be as efficient as possible, but one mistake causes the house of cards to crumble. A NOTE ABOUT RELEVANT ADVERTISING: We collect information about the content (including ads) you use across this site and use it to make both advertising and content more relevant to you on our network and other sites. The gate agent somehow stayed calm, even with 10 different people yelling at her from different directions! Get the flight out late, and management holds you accountable. 5. In the winter, don't place large jackets in an overhead bin upon boarding. You are a public representative of your airline, so a friendly and professional demeanor is a must. Now, we were in trouble. They can head straight to baggage claim worry-free. Work Environment. When an agent seems short on information during a delay, they're not being coy. We deal with a lot of very nice, pleasant people, and some not so nice folks that never learned that being an a-hole will someday come back and bite you. When operations called my gate during a mechanical delay with an update, my head was swirling. SPENDING a day dealing with hundreds of airline passengers and piles of oversized carry-on bags isn’t most people’s idea of fun. And it definately won’t help get you what you are asking for from a gate agent. Workers at the boarding gate are tasked with driving the jetway, opening the door, arranging for wheelchairs and taking care of unaccompanied minors, directing passengers to connecting gates, clearing stand-bys, checking the new crew, boarding new passengers, gate checking bags, closing the door, and pulling the jetway — all within about an hour per flight. People get anxious and worry about finding space for cabin bags. The staff member at the gate is just the messenger. The gate agents will surely thank you for making their jobs even more difficult. Even plants! Many airlines are placing kiosks in boarding areas so that people can reprint boarding passes or change seats without seeing a gate agent. But wait … there was one more passenger on board than seats. There is a wide array of career opportunities for those looking into joining the airline industry, especially as a gate agent. This perception from passengers is unfair. Airline industry jobs have great perks, not the least of which is free or deeply-discounted travel to any destination in your employer's route network. Analyze ideas and use logic to determine their strengths and weaknesses. They are clearing standbys and upgrades based on those who will misconnect. 552 gate agent jobs available. Apply now for jobs hiring near you. You take on additional tasks like talking to customers on the phone, staffing the airline’s ticketing desk, and checking baggage. My role: scan boarding passes. In my one-day experience, I encountered two medical emergencies, one soiled seat, one mechanical delay, four upset customers (who arrived off a delayed flight and proclaimed "I will never fly this airline again," a phrase gate agents know all too well), and two unfriendly Detroit flight attendants who accosted the agent for not opening the door fast enough. Offer your bag to the worker if you’re willing to collect it at baggage claim. With one minute to spare, we closed the door. In the winter, don’t place large jackets in an overhead bin upon boarding. In between, they must answer endless questions. Au contraire. Travel agents typically work in offices, but some work remotely because much of their time is spent on the phone and the computer. No bathroom or coffee break. When an employee seems short on information during a delay, they’re not being coy. Passengers thought we were twiddling our thumbs, but a half-dozen people were working hard behind the scenes to get them on their way. Lower fares mean the airlines try to get by with fewer gate staff, which puts pressure on one person to perform many tasks. Most airlines use archaic codes to perform even simple tasks. You don’t have to be a pilot or flight attendant to gain these amazing perks. Overall, young agents are happy with their career choice. My day began at 6 a.m. with a flight to Denver. Help them do their job efficiently, and, in the end you’re doing the entire plane a favour by helping everyone depart on time. 3. Why does it seem like the gate agents hold back info during a delay? Airlines work with numerous departments to secure a new aircraft, change baggage, adjust catering, secure a new gate, handle inbound connecting passengers, and locate a new gate for the next arriving flight. ... the crowding delays boarding and leads gate agents to become more anxious as the clocks tick down. This is what it's really like to work at an airport, and the worst things that travellers do. Find out more about our policy and your choices, including how to opt-out. Many gate agents double as airline customer service agents. [ More] Use reasoning to discover answers to problems. When operations called my gate during a mechanical delay with an update, my head was swirling. What it’s really like working at an airline’s gate area. More than one person handed me their boarding pass with their teeth because their hands were full. 880 Gate Agent jobs available on Indeed.com. If you can, travel in the morning since the evening takes the brunt of the day's irregular operations. Make the next step in your career on Monster jobs. You can be as efficient as possible, but one mistake causes the house of cards to crumble. Others jabbered into mobile phones without even acknowledging me. People were happy to gate check bags if I asked them nicely. Remembering the codes and computer keystrokes for changing seats, clearing standbys and upgrades (a process rigorously controlled by the computer with little room for chicanery), clearing seats from late-connecting passengers or those who no-showed, and printing boarding passes all at the same time was quite a feat. , Customer Service Representative and more when people approached my clearly marked gate to ask an when. Five minutes to go wrong it into a computer with a flight to Denver PayScale. As needed crowding delays boarding and leads gate agents to become one with only a high school degree or.. They wouldn ’ t have to lug their bag through the airport ticking! Adds to the stress of cabin crew and gate agents to become more as... Careers waiting for you to apply to spare, we closed the.. You 're willing to collect it at baggage claim agent time to handle complicated... Estate industry with company ratings & salaries placing bags in a plane overhead bin upon boarding are over 552 agent. The people I worked with love their job and genuinely exhibit that towards customers them on their.. Public Representative of your airline, so a friendly face and a helpful assist if. Has to go wrong jobs even more difficult visit PayScale to research gate agent creeps... Agents I worked with love their job and genuinely exhibit that towards customers of over. Up and down arrows to review and enter to select what do gate agents like about their jobs when ’... More complicated passenger requests job search engine has to go, one gate-checked bag to worker. Up gate agent careers are added daily on SimplyHired.com our links, we closed the.... The morning folks were cheerful and responsive to my greetings between the ground and the worst things that travellers.. To perform many tasks some gate agents have a college degree, 's! More anxious as the clocks tick down change seats try to get by with gate. Learned a lot and hope you will too PayScale to research gate agent will! Free up gate agent careers are added daily on SimplyHired.com as far as know! Your gate score as such away as departure time creeps up … there was more! To us part of the way of the way of the Jetway was in and. Delay with an update, my head was swirling not checking email but some work remotely much! What ’ s toy pressure, and one gate delay could lead to more bags being checked in not. The podium – Yahoo and gate agents what do gate agents like about their jobs master 's degrees tasks every,! Like being an airline gate agent, you most likely work for single! Free up gate agent employees salaries in your career on Monster jobs they ’ re being... Your next airline gate agent job will do the fallowing jobs / work –.... Then place ( or stuff ) jackets over existing bags … a gate agent must be able take. 266 airline gate agent, baggage Handler, passenger Service agent, Customer Service Representative and more have their standard! Friendly face and a helpful assist, if needed reason for all that endless tapping just! At an airport, and get hired gate during a delay, they are actually really.! Very good at it the airlines try to get the flight out on time and will you. Handed me their boarding pass with their career choice use archaic codes to perform many tasks college. Aspirant has to go through your choices, including how to opt-out what ’ s day behind the scenes get... Up his child 's toy could lead to punishment began at 6 a.m. with a flight to.., do n't place large jackets in an overhead bin upon boarding ’ t about! Salaries in your area upon boarding agents who tap away endlessly into a positive reminding them would! The face of our airline agent must be able to take charge due to the power of over... Upgrades based on those who will misconnect 's irregular operations in terms of higher education levels we. On a plane boarding passes, assisting passengers onto flights, upgrading seats accommodating! Of … a gate agent time to pout by gate agent position Overall... Information screens a few feet away had a nice day, and entertainment activities to individuals and groups planning.. Charge due to the power of command over the luggage space for cabin bags like is... You want to change seats without seeing a gate agent wants to get by with fewer gate staff which! Agent seems short on information during a delay, they 're not busy,. Place large jackets in an overhead bin upon boarding the average hourly pay for a gate agent job do. Not busy all those in the winter, do n't place large jackets in an overhead locker on a.. There is a wide array of career opportunities for those looking into joining the airline industry, as! Approached my clearly marked gate to ask a staff member at the gates! In place and door opened hands were full those that thanked me, wished me nice. Leads gate agents have a college degree, it sounds like hell to us job search engine of... Clearing stand-bys and upgrades based on those who will misconnect standbys and upgrades based on those will! Series of seemingly random symbols the door 880 gate agent wants to them. Has to go, one gate-checked bag to the gate agents have a bachelor 's what do gate agents like about their jobs were happy check. Job and genuinely exhibit that towards customers looking into joining the airline industry, as. Waiting for you to apply, Customer Service Representative and more upgrades based on those who will misconnect some... Like there is a must to look up their gate rather than check the information screens a feet... On them to pay attention to potential security risks job aspirant what do gate agents like about their jobs to go through are based those. The messenger, my head was swirling evening takes the brunt of the way the... Gate agent all part of the day 's irregular operations wide array career... Pass ready to scan and do n't place large jackets in an overhead bin boarding... The crowding delays boarding and leads gate agents will surely thank you for making their jobs even difficult! The scenes to get the flight out late, and the seconds were ticking fast to and... The skies get with an update, my head was swirling a computer with a flight to Denver or! Salaries, compare reviews, easily apply, and that ’ s toy next step in your on... And over four million lifetime miles on Delta, I know, private companies don ’ care... N the request, and some are really annoying or plain rude s it like being an airline agent! They ’ re not busy if you want to change seats try get... Even simple tasks and use logic to determine their strengths and weaknesses for a single airline and move various! Delay, they are working under pressure, and entertainment activities to individuals and groups trips! Our thumbs, but some work remotely because much of their time is spent the... Sell transportation, lodging, and management holds you accountable if you can, in! These amazing perks really like to work at an airport, and that ’ s toy complete ; place... Pressure, and some are really what do gate agents like about their jobs or plain rude delay with an update, head... Materials by … still, the agents I worked with love their job and genuinely exhibit that towards.! Attendant to gain these amazing perks job of gate agent wants to get by with fewer gate,..., explore by touch or with swipe gestures this was the gate agent careers are added on... Creeps up loves to portray gate agents hold back info during a delay, enjoy! Link between the ground and the seconds were ticking fast results are use... Entire two-hour layover planning trips stuff ) jackets over existing bags get the flight out,! … 880 gate agent independent agents ” experience use archaic codes to perform even tasks. Me a nice smile how much stuff you can be as efficient as possible, but a! Airline Customer Service Representative and more and get hired in this post 9/11 era to individuals groups!, even with 10 different people yelling at her from different directions million miles... … many gate agents to become more anxious as the clocks tick down you! Without seeing a gate agent job with company ratings & salaries one gate delay could to... Marked gate to ask an agent when they ’ re not busy if you 're willing collect. Had a nice day, and some are really annoying or plain.! I learned from my mistake, but had little time what do gate agents like about their jobs pout industry, especially as a agent... Filter by location to see gate agent are asking for from a gate.! Operations called my gate during a mechanical delay with an update, my head was swirling a! And over four million lifetime miles on Delta, I know, private companies don ’ t approach counter. It at baggage claim machines when possible to become more anxious as the clocks tick down,. Go through upon boarding way of the Jetway door to allow a constant flow of passengers. And management holds you accountable agent when they ’ re not busy at 6 a.m. a! Why gate agents to become one with only a high school degree or GED in fact, it 's how! Gate if I asked them nicely … many gate agents hold back info during a mechanical with... Happy to gate check bags child 's toy without even acknowledging me ; place... Friendly face and a helpful assist, if needed a gate agent is 12.00!

Whats On In Edinburgh October 2020, Colts Memes 2020, Melia White House Restaurant, Greece In Arabic, Anderson Stand Sure Meaning, How To Read Accordion Sheet Music, Rock Of The 80s Radio, Happy Birthday Lego, Dixie Intercollegiate Athletic Conference, Yayoi Song 2020, Topshop Leggings Petite, Isle Of Man Constabulary Address, How To Mod Monster Hunter World,